Customer Relationships

Relationships are crucial for our business. We depend on our customers and tonnage providers to maintain and develop our large and diversified trading pattern, and we are always working hard to strengthen and grow our customer base. Our goal is to be your first choice when you are looking for a dry bulk operator.

Through our global operations and market presence, we gain local knowledge and a solid understanding of different geographical markets and local conditions. In recent years, Western Bulk's customer base has grown substantially, leading to a highly diversified customer base of 400 individual customers. In addition, close relationships with a range of ship owners give us access to the best and most modern vessels for our fleet.

Our relationships with these cargo and vessel owners, our large and flexible fleet, our global reach and scale as well as our operational experience together enable us to offer high-quality and flexible services globally, that are tailor-made to each customer's needs.

Western Bulk

Email and IT-related Fraud Alert

There is an increasing risk of attempted fraud and other security threats via email. In particular, Western Bulk has noticed an increase of fraudulent requests to change bank account details of suppliers/creditors, in an attempt to redirect payments to criminals and not to the intended recipient. We encourage everyone to be vigilant and learn to detect fraudulent email instructions - seemingly legitimate emails may contain fraudulent information, this is not just a cybersecurity matter.

As a result, Western Bulk will treat any notice of bank account changes as suspicious. Urgent pressure to effect payment as soon as possible without verification of the changes will also be treated as suspicious.

Please note that Western Bulk would not inform of changes to bank account details by email notice alone. In the unlikely event that we need to change a beneficiary name or our other bank account details, we would personally contact our supplier or customer in order to personally verify any change in details.

Similarly, we ask that all our suppliers and creditors:

1. first notify us in writing and
2. personally verify any change in bank details or change in beneficiary in any payment advice to Western Bulk.

In summary, notices of bank account changes will require voice confirmation from your Western Bulk contact, either by telephone or face to face, before payment can be authorised so please make sure to notify any changes in good time.